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Microsoft Dynamics 365 Fundamentals (MB-910)

Offered by Microsoft

Entry-level certification covering Dynamics 365 CRM applications including Sales, Customer Service, Marketing, and Field Service fundamentals.

Certification Profile

DifficultyBeginner
Cost$99
Study Duration3 Weeks~20 total hours
Pass Rate78%
Exam Format

Multiple choice, 40–60 questions

Worth It Rating
7.8 / 10

Skills Taught

Primary Focus

Microsoft Dynamics 365CRMcustomer engagement

Additional Skills

sales automationcustomer servicemarketing automationPower Platform

Career & Market Value

Salary Increase+$2,000 – $6,000
Active Job Postings demanding this cert22,000 jobs

Target Career Paths

CRM AnalystDynamics 365 AdministratorSales Operations AnalystBusiness AnalystCustomer Success Manager

What certifications should you take after Microsoft Dynamics 365 Fundamentals (MB-910)?

After obtaining this certification, consider pursuing the following to advance your credentials:

#1Microsoft Dynamics 365 Sales Functional Consultant (MB-210)
#2Power Platform Fundamentals (PL-900)